Privacy Policy

Last Updated: December 11, 2025

At CaptureContact, operated by Lucid Lumin LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered receptionist and appointment setting services.

1. Information We Collect

Account and Business Information

When you register for CaptureContact, we collect:

• Business name and contact information
• Account holder name, email address, and phone number
• Billing and payment information
• Business address and service area details
• Industry type (HVAC, plumbing, etc.)
• Service offerings and pricing information

Call and Communication Data

Our AI service processes and may record:

• Inbound call audio recordings and transcripts
• Caller phone numbers and caller ID information
• Call duration, date, and time
• Customer names, addresses, and contact details provided during calls
• Service requests, appointment details, and job descriptions
• AI interaction logs and system-generated responses

Technical and Usage Information

We automatically collect:

• IP addresses and device information
• Browser type and operating system
• Login times and access patterns
• Dashboard usage and feature interactions
• Performance metrics and error logs
• Cookies and similar tracking technologies

Integration Data

If you connect third-party services (scheduling software, CRM systems, etc.), we may access and process data necessary for integration functionality, subject to the permissions you grant.

2. How We Use Your Information

We use collected information to:

• Provide and improve our Service: Answer calls, schedule appointments, qualify leads, and deliver core AI receptionist functionality
• Train and enhance AI models: Improve accuracy, natural language understanding, and response quality
• Process transactions: Handle billing, payments, and subscription management
• Communicate with you: Send service updates, support responses, and important account notifications
• Ensure security: Detect fraud, prevent abuse, and protect against security threats
• Comply with legal obligations: Meet regulatory requirements and respond to lawful requests
• Analyze usage patterns: Generate aggregated analytics to understand service performance and user behavior
• Provide customer support: Troubleshoot issues and assist with technical questions

3. How We Share Your Information

We may share your information in the following circumstances:

Service Providers and Partners

We share data with trusted third-party vendors who assist in:

• Cloud hosting and infrastructure (AWS, Google Cloud, etc.)
• Payment processing (Stripe, etc.)
• Communication services (telephony providers, SMS gateways)
• Analytics and monitoring tools
• Customer support platforms

These providers are contractually obligated to protect your data and use it only for specified purposes.

Business Transfers

If CaptureContact or Lucid Lumin LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes (subpoenas, court orders)
• Enforce our Terms of Use
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Respond to emergency situations involving personal safety

With Your Consent

We may share information with third parties when you explicitly authorize us to do so, such as when connecting integrations or sharing data with your designated team members.

4. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (typically 7 years for business records)
• Resolve disputes and enforce agreements
• Maintain security and prevent abuse

Call recordings and transcripts are typically retained for 90 days unless required for legal or operational purposes. You may request earlier deletion through your account settings or by contacting support.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and multi-factor authentication
• Employee security training and confidentiality agreements
• Secure data centers with physical and network security
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

Request access to your personal information and receive a copy in a structured, commonly used format.

Correction and Update

Correct inaccurate or incomplete information through your account dashboard or by contacting support.

Deletion

Request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

Opt-Out

Unsubscribe from marketing communications at any time using the unsubscribe link in emails or through account settings.

Restriction and Objection

Request restriction of processing or object to certain uses of your data where applicable under law.

To exercise these rights, contact us at connect@capturecontact.net. We will respond to your request within 30 days.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Know what personal information is collected, used, shared, or sold
• Delete personal information held by businesses
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising CCPA rights

To submit a CCPA request, email connect@capturecontact.net with "CCPA Request" in the subject line.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by regulatory authorities, to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your login sessions
• Analyze site traffic and usage patterns
• Provide personalized content and features

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

11. Third-Party Links

Our website and Service may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes via email or through a prominent notice on our website. Your continued use of the Service after changes indicates acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: connect@capturecontact.net
• Phone: 805.410.3769
• Company: Lucid Lumin LLC
• Website: capturecontact.net